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Union Training Assistance Programme (UTAP)

What is Union Training Assistance Programme (UTAP)?

UTAP is a training benefit for NTUC members / NTUC Starter members to defray their cost of training. This benefit is to encourage more members to go for skills upgrading and re-skilling. The NTUC Starter Membership gives youth aged 18 to 25 a head start in the workforce and supports their needs as they transition from school to work.

NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above will get increased funding support from $250 to $500. NTUC Starter members can enjoy 50% unfunded course fee support for up to $200 per year when you attend courses supported under UTAP.

* Unfunded course fee refers to the balance course fee payable after applicable government subsidy.

All NTUC members and NTUC Starter members can apply for UTAP and UTAP-Lite respectively. However, the following criteria must be met to be eligible:

Who can apply?

Eligibility Criteria

NTUC member/ NTUC Starter member must commence the course or complete the assessment within UTAP approved period.
Must submit either certificate of completion of training and assessment or training attendance sheets showing at least 75% attendance for the course(s) and sit for all prescribed examination(s) if any.
Must submit claims via UTAP system within 6 months after course/ assessment completion.
Must not claim full funding through company sponsorship or other types of funding.
Must have paid-up NTUC membership before course/ assessment commencement, throughout the entire course/ assessment duration and at the point of claim.

How to apply

Step 1: Check for UTAP supported courses.

Step 2: Register for the course with the training provider and attend training. For course information and enrolment, please contact the training provider directly.

Step 3: Log in using Singpass and submit your UTAP / UTAP-Lite claim within 6 months after course completion. Late claims will be rejected.

Download UTAP Application Guide

Frequently Asked Questions

Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more NTUC members to go for skills upgrading.

NTUC Members enjoy 50% unfunded course fee support for up to $250 per calendar year when you sign up for courses supported under UTAP. Unfunded course fees includes GST, miscellaneous fees, registration fees, examination fees, insurance fee, statutory license fee (CLASS) and excludes student union subscription fee, reschedule/transfer fee, other miscellaneous fees, etc.

NTUC members aged 40 and above can enjoy Enhanced UTAP support of $500 per member per calendar year for courses attended.

Yes. The following criteria must be met:

Maintained paid-up NTUC membership throughout the entire course duration and at the point of claim;
Course by training provider must be supported under UTAP and training must commence within the supported period;
The course must not be fully sponsored by the company or other types of funding;
Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any;
UTAP application must be submitted within 6 months after course completion

UTAP supports courses that help NTUC Members strengthen their employability skills. You may search for course of your interest at ntuc.org.sg.

Step 1: Go to ntuc.org.sg
Step 2: Scroll down the page to "Programmes for members" section. Click on "Learn more" under the Union Training Assistance Programme (UTAP)
Step 3: Scroll down the page to "How to apply?" section and click "Find a course"
Step 4: Select or type the fields and click "Search". Kindly note that for your claim to be eligible for UTAP, your course start date must fall within the supported period (between the Effective Date and the Expiry Date).

UPortal is for NTUC Members to claim for funding support from UTAP after course completion. You may sign up for the eligible courses directly with the Training Providers. To know which are the eligible courses, refer to Question 5 and navigate to ‘Search Courses’.

You may contact the training providers directly or visit their websites for more information about the courses.

Not all courses by an approved training provider are supported by UTAP. If you are unable to find the course, we would recommend that you enquire with training provider for relevant course support. Alternatively, you may write in to UTAP@e2i.com.sg for advice on courses eligible for UTAP.

UTAP supports courses that enhance members’ employment and/or employability. The Training Provider can get in touch with e2i to list course(s) if they meet all the UTAP criteria, subjected to evaluation and approval for UTAP support. Training Provider may write in to utap_tp_support@ntuc.org.sg Or, you may write in to UTAP@e2i.com.sg for advice on courses eligible for UTAP.

If you are an NTUC Member, NTUC LearningHub will offer UTAP support at the point of course registration thus saving you the trouble of applying for UTAP reimbursement after course completion. You may enquire directly with NTUC LearningHub at their sales sites or visit https://www.ntuclearninghub.com the courses available and supported by UTAP.

Please refer to the following steps:

Go to ntuc.org.sg
Click on "E-services"
Click on "Apply here" under Union Training Assistance Programme (UTAP)
Log in with your Singpass

A step-by-step user guide is also available at https://www.e2i.com.sg/union-training-assistance-programme-utap. Click "Download the UTAP Application Guide" at the bottom of the page.

Please note that UTAP application shall be made within 6 months after the course completion, for example, if your course end date is 2 Jan 2024, the application must be made by 1 June 2024. Please note that late applications will be rejected.

You may apply for more than one course, for reimbursements up to the maximum cap allowed. The maximum claimable is capped annually at:

$250 for members below 40 years old
$500 for members aged 40 and above

UTAP reimbursement is fixed at 50% of the course fees paid out-of-pocket, capped at $250 or $500 per calendar year (depending on member’s eligibility). Please refer to the payment amount made as indicated in the proof of payment (e.g. invoice or receipt) and key in accordingly.

Nett Course Fee Paid refers to the out-of-pocket amount paid for course fee after deduction of all other subsidies (including SFC). This should be found in the proof of payment (e.g. invoice or receipt).

For Illustration Purpose Only:

(a) Full course fee (before GST) : $1,200
(b) Less 70% SkillsFuture (SSG) subsidy on full course fee : ($840)
(c) Less SkillsFuture credit available : ($100)
(d) Add GST @ 9% based on full course fee : $108
(e) You pay (key this amount into the UTAP claim page) : $368

UTAP eligible for this claim would be 50% of the net amount you paid (i.e. item e), calculated as $184.

You are required to upload 2 documents to support the claim. These documents are essential as proof of course fee payment and completion before e2i can process any reimbursement:

Proof of payment (e.g.: Course Invoice / Receipt)
Proof of completion (e.g.: Certificate / Result Slip)

max file size to upload is 3MB per file
file type – PDF, JPEG, JPG, PNG

If there is a change in bank account or no information displayed, you are also required to enter your bank account details and upload a copy of your bank statement or cover page of bank book showing your full name, bank name, and bank account number.

UTAP utilization is calculated based on the year the course commenced. If your course commencement date was in the previous year, you would be utilizing previous year’s UTAP balance.

Go to https://www.ntuc.org.sg

Select "E-Services"
Select "Membership E-Statement"
Log in with your Singpass

This could happen due to membership issues. You are either not an NTUC member at the point of application, or you could have membership arrears, or your membership could have expired. For further assistance, please connect with us through these channels.

Membership Enquiries:

Chat with NTUC Virtual Assistance – Nicole at https://www.ntuc.org.sg/uportal/contact-us or click here
Call Membership Hotline: 6213 8008 (Monday – Friday 9.00am to 5.30pm and Saturday 9.00am to 12.30pm).
In-person service is strictly by appointment only. Please book a time through Online NTUC Membership Appointment Booking and you will receive an email confirmation of the date, time and venue.
Ordinary Branch members can contact your respective union or union reps for assistance.

UTAP-related Enquiries:

Please email to UTAP@e2i.com.sg or visit our website at https://www.ntuc.org.sg for more information.

If you have completed your claim successfully and fulfilled the claim criteria, you should receive your claim(s) within 4 weeks after the submission of the relevant information. An email notification will be sent to you upon successful disbursement.

Please refer to the table below:

Pending Approval: Claim is pending approval. You may check your claim status again in 2-3 weeks' time.
On-Hold: Claim is put on-hold due to outstanding arrears or invalid membership status. Your claim will be on-hold for 30 days from the submission date. Please call our NTUC membership hotline at 62138008 to settle your arrears or approach your union for assistance.
Endorsed: Claim submitted successfully and moved into processing.
Processing L1: Claim is being reviewed. You may check your claim status again in 2-3 weeks' time.
Processing L2: Claim is under further review. You may check your claim status again in 1-2 weeks' time.
Pending Disbursement: Claim has been approved and is in the process of disbursement. Please wait for the disbursement to reach your bank account. You will receive an email notification upon disbursement.
Disbursement Success: UTAP has been disbursed to you. Please check your bank account for the amount credited (through GIRO) and your email for the disbursement notification. Should you find discrepancies or if you have not received payment, please write in to UTAP@e2i.com.sg to check.
Disbursement Fail: The GIRO crediting was unsuccessful. You may be contacted by UTAP team to verify your bank details.
Auto-Rejected: The claim was automatically rejected due to failure to meet criteria. Please refer to the reason stated on the rejection email. For further clarification, please email to UTAP@e2i.com.sg
Rejected: UTAP claim was rejected by UTAP officer. Please refer to the reason stated on the rejection email. For further clarification, please email to UTAP@e2i.com.sg

If there is no bank account information displayed on UTAP, please key in your bank details. Please refer to the table below for reference on the account number format for the following banks.

POSB: Account Number is all 9 digits (e.g. 123456789)
DBS: Account Number is all 10 digits (e.g. 1201234567)
OCBC: Account Number is total 10 digits or 12 digits, please do not include 501 (first 3 digits) in the Account Number field. (e.g. For 501 1234567890 input 1234567890; For 501 123456789987 input 123456789987)

If you encounter problems logging in or applying for funding while online, please feel free to contact our Membership hotline at 6213 8008 (Mon - Fri 9.00am to 5.30pm and Sat 9.00am to 12.30pm).

Select "E-Services"
Click on "Change Password" and follow the instructions thereafter

Alternatively, you may contact NTUC membership hotline at 6213 8008 for assistance.

For any enquiry related to UTAP, you may write in to UTAP@e2i.com.sg. For application matters, please provide us the following information in the email: