Responsibilities

As an Analyst II, Business Analysis & Application Support, you will Join our Application Support team to maintain stable application operations through incident management, system monitoring, and data analysis. You will be a subject matter expert, collaborating with stakeholders and vendors to resolve issues, support system releases, ensure compliance, and drive continuous improvements through documentation and operational enhancements.

Key Tasks you will be involved in:

Application Support & Incident Management
Manage and resolve incidents, service requests, and problem tickets per SLAs and escalation procedures.
Perform incident triage, impact assessment, prioritization, and root cause analysis; implement preventive measures.
Monitor application health, logs, and alerts to proactively identify and mitigate issues.
Data Analysis & Investigation
Execute SQL queries for troubleshooting, validation, and operational reporting.
Analyze system and transaction data to support investigations, reconciliations, and reporting insights.
System Monitoring & Operations
Monitor application components, interfaces, and batch processes end-to-end.
Track incident resolution using tools like ServiceNow or Jira; support batch job monitoring, reruns, and reconciliation.
Functional & Technical Expertise
Act as a SME on application behavior, workflows, and integrations.
Investigate system anomalies and validate findings with stakeholders; understand dependencies including APIs, middleware, and external systems.
Vendor & Stakeholder Coordination
Collaborate with development, infrastructure, cloud teams, and external vendors for timely issue resolution and system improvements.
Release & Change Support
Support application deployments, releases, and change activities; perform post-deployment validation and smoke testing to ensure stability.
Configuration, Access & Compliance
Administer application configurations and manage user access per security policies.
Support audit, compliance, and security activities, including documentation and evidence preparation.
Documentation & Continuous Improvement
Maintain SOPs, runbooks, and knowledge base articles; contribute to process improvements and automation initiatives

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Analyst II, Business Analysis & App Support (1-year renewable contract)